Returns and Refunds Policy
At PANTHERA, we are committed to providing high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at info@pantheracraft.com.
CANCELLATION POLICY
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this time frame, we may not be able to accommodate your request, as the order may have already entered the processing stage. If you cancel your order within the 24-hour window, we will process your refund within 10 business days, or the order will be canceled, depending on the payment method chosen at the time of your purchase.
RETURNS AND REFUNDS
We offer a 30-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have already been used, opened, worn, or damaged due to normal or improper use. If you return an item not approved by our team, is meeting the criteria above, or its outside of the 30-day window, we reserve the right to charge a restocking fee of up to 30% of the purchase price.
To initiate a return, please send an email to info@pantheracraft.com within 30 days of the delivery date and provide your order number and the reason for the return. All returns must be approved by our team before sending the product back to us. Items must be returned in their original packaging, unopened and unused. Include the order number and shipping name in the return package to help us process your return quickly. Customers are responsible for the return shipping costs unless the item is damaged upon receipt. We do not refund shipping costs.
After we receive your return, it may take up to 10 business days for us to inspect your item(s). Once we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process it. If you do not receive your refund after we confirm that it has been successfully processed, please contact your financial institution.
We do not issue refunds for items that have been used, worn, or damaged due to normal or improper use.
All refunds are processed in United States Dollars ($USD), the same currency as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
DAMAGED ITEMS
We take great care when packing our products to prevent damage during transportation. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during transportation, such as crushed boxes, etc., with a product in good condition, is not considered damage.
If your item arrives damaged, please notify us within 24 hours of delivery. To report a damaged item, send an email to info@pantheracraft.com and include a clear photo of the damage. We will determine if it is eligible for a replacement at no cost to you. We do not refund, replace, or accept returns of items damaged due to normal use, wear, or misuse.
SHIPPING AND DELIVERY
While we strive to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays that are beyond our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you have any issues with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
FRAUD PREVENTION
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on record with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
CANCELLATION POLICY
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this time frame, we may not be able to accommodate your request, as the order may have already entered the processing stage. If you cancel your order within the 24-hour window, we will process your refund within 10 business days, or the order will be canceled, depending on the payment method chosen at the time of your purchase.
RETURNS AND REFUNDS
We offer a 30-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have already been used, opened, worn, or damaged due to normal or improper use. If you return an item not approved by our team, is meeting the criteria above, or its outside of the 30-day window, we reserve the right to charge a restocking fee of up to 30% of the purchase price.
To initiate a return, please send an email to info@pantheracraft.com within 30 days of the delivery date and provide your order number and the reason for the return. All returns must be approved by our team before sending the product back to us. Items must be returned in their original packaging, unopened and unused. Include the order number and shipping name in the return package to help us process your return quickly. Customers are responsible for the return shipping costs unless the item is damaged upon receipt. We do not refund shipping costs.
After we receive your return, it may take up to 10 business days for us to inspect your item(s). Once we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process it. If you do not receive your refund after we confirm that it has been successfully processed, please contact your financial institution.
We do not issue refunds for items that have been used, worn, or damaged due to normal or improper use.
All refunds are processed in United States Dollars ($USD), the same currency as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
DAMAGED ITEMS
We take great care when packing our products to prevent damage during transportation. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during transportation, such as crushed boxes, etc., with a product in good condition, is not considered damage.
If your item arrives damaged, please notify us within 24 hours of delivery. To report a damaged item, send an email to info@pantheracraft.com and include a clear photo of the damage. We will determine if it is eligible for a replacement at no cost to you. We do not refund, replace, or accept returns of items damaged due to normal use, wear, or misuse.
SHIPPING AND DELIVERY
While we strive to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays that are beyond our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you have any issues with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
FRAUD PREVENTION
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on record with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.